Cresta is a premier enterprise AI platform that powers human-and-AI collaboration in contact centers. Its real-time intelligence suite brings together AI Agents, Agent Assist, and Conversation Intelligence—helping businesses increase revenue, cut costs, and deliver exceptional customer experiences at scale.

• Real-Time Intelligence

Cresta’s unified platform leverages advanced, fine-tuned models for real-time, enterprise-grade performance—from live coaching to holistic conversation insights.

• Purpose-Built AI Models

Built on domain-specific, multi-model architectures (including their proprietary Ocean‑1), Cresta adapts to enterprise contexts with high accuracy and efficiency.

• Enterprise Trust & Responsible AI

Cresta emphasizes ethical AI deployment, maintaining fairness, transparency, and stringent guardrails. The company is also the first contact center AI provider to earn ISO/IEC 42001 certification for AI governance.

• Mission-Driven Culture

Rooted in the vision to make human workers “100× as effective,” Cresta balances long-term strategy with rapid execution. The company thrives on a culture of relentless craftsmanship and customer-driven innovation.